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We're Here to Help!

Welcome to the Amazon City Help Center. Your first line of defense is the Help Forum. Please check here FIRST.

CAN'T GET INTO CHAT? AMAZON CITY USERS (prior to November, 1998): PLEASE READ THE NOTES BELOW!

Help Forum
If you have a question or a problem regarding Amazon City, please post here. Our staff will answer your question as soon as possible.

Forgot Your Password?
Can't remember your Amazon City Passport password? You can get a new password generated here immediately! Passwords are sent to the email address we currently have on record for you.

Modify Your Account Information
Select this option if you have an Amazon City Passport and need to change your user information. You will be prompted for your username and password.

Cafe Help
Please see this special help page if you are having problems with the Amazon City Cafe.

CHAT UPGRADE - IMPORTANT!
On November 1, 1998, we upgraded our chat system, which means you need to upgrade your account to access the new chat system if you signed on before November 1.

Click here to upgrade your account information. (You need to remember your password to do this.) Note that all Cafe users will be required to abide by our City Ordinances. All you need to do is enter in your username and password, make any desired changes (if any) on the form, and you're ready to go.

If all else fails...
If you've tried the Help Forum and the other tools here, and nothing seems to work, you can also email us at city@planetamazon.com.

 




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